“I rely on the monitoring to let me know if we have any issues. In the past when our power has gone out I have received calls saying that one of our backup systems did not start up. We have nearly 40 PC’s and two shifts, the monitoring is vital. Any employee has the potential of opening up or receiving malware or a virus. There is no one to train all the users all the time”.
“Right now VTL is monitoring our systems… I get a monthly email with charts that tells me how our system is running… Phone calls come every month… Emails “Tickets” for assisting our employees… but every now and then some of the guys just text to see how things are going. The latest project we are doing is HIPAA monitoring. As CMS enforces California HIPAA rules for the Skilled Nursing Facilities, I hope to have a jump start. But I also know if there is something else, VTL can assist. I am also working with VTL to upgrade our security cameras. There are more projects that we have done together and more that are coming down the pipeline. For me Price is important but a great relationship counts for something. Yes, I try and look for a good deal… Yes, VTL will give me a fair answer.”
Central Counties DHIA
1.Protection of our system has been the single biggest benefit to us.
2.The range of services that is offered to clients.
3.I would say that all they need to do is try the service and they will not be disappointed. The staff are very knowledgeable, helpful and friendly.
Patients First Medical Center