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They could not provide the service promised or fix our issues. They left everything half completed because they had to move on to the next issue with another client.
I rely on the monitoring to let me know if we have any issues. In the past when our power has gone out I have received calls saying that one of our backup systems did not start up. We have nearly 40 PC’s and two shifts, the monitoring is vital. Any employee has the potential of opening up or receiving ... malware or a virus. There is no one to train all the users all the time.
we have around 200 employees, Venders, Doctors, Nurse Practitioners, Therapist, and residents that rely on the World Wide Web. I am sure technology will always be changing but VTL will be right there helping me. The best part of our Unlimited Package / HIPAA plan is… if there is an issue, we create a ticket and one of the guys will remote in. If I need something done on the server and it has to be done on site, it’s scheduled. If one of our nurses get locked out of the workstations at 03:00, they have VTL number and ... they are operational again. Unlimited TechSecure took the worry out of “How much will that cost.
...Right now VTL is monitoring our systems… I get a monthly email with charts that tells me how our system is running… Phone calls come every month… Emails “Tickets” for assisting our employees… but every now and then some of the guys just text to see how things are going. The latest project we are doing is HIPAA monitoring. As CMS enforces California HIPAA rules for the Skilled Nursing Facilities, I hope to have a jump start. But I also know if there is something else, VTL can assist. I am also working with VTL to upgrade our security cameras. There are more projects that we have done together and more that are coming down the pipeline. For me Price is important but a great relationship counts for something. Yes, I try and look for a good deal… Yes, VTL will give me a fair answer.”
It was cheaper when it started, then became more expensive after realizing that the service wasn’t properly done. I even had a big problem with their customer service. “Valley Techlogic has been very cooperative when I’ve had issues with them.”They worked with me to find a solution”“ We had someone in our same field of service years back had a fire and lost the entire building as well as the information they needed to get up and going quickly. We have ... found the off-site backups to be the best insurance we pay for. With all of the cyber hacks, it’s comforting to know that someone is watching out for us behind the scenes”