Tag: managed it department

  • Your IT Guy Quit, Now What?

    Your IT Guy Quit, Now What?

    Your relationship with your IT person can be a somewhat fragile dichotomy, sure you’re friendly with them and they’re probably a great person (you chose/hired them after all).

    But for many small business owners they couldn’t really tell you what this person does beyond making the computers “work”. You hired them for their skills and those skills should exist outside the realm of what you could manage for your own IT (though many owners try).

    So, if they quit, you’re suddenly in the lurch. You have all these systems that were being maintained by one individual that are now in limbo as you try to figure out what to do next, perhaps even trying to entice them to come back.

    For any new person you bring on, the relics of your old IT person may haunt them for them for the entirety of their tenure with you. When you’re just one person trying to manage many systems and users, documenting as you go can feel like a lost cause – especially during the busy times.

    That’s also supposing the split was amicable. If it was not, the damage can be difficult to recover from. We always recommend business owners maintain access to their own systems and never let themselves be completely cut off from the admin side of things no matter how capable your IT person is. Recovering those accounts can be difficult to impossible depending on the system in question.

    That leads us to our list of the top 4 things you should do as soon as your IT person quits.

    First 4 things to do when your IT person quits

    As we say in our infographic, leaving the entirety of your technology support to one person can be a dicey proposition. That’s where our co-managed solution comes in.

    In a co-managed scenario, you keep your IT guy, and we work with him to offload some of the tasks that may be bogging him down day to day. We also will bring our tools that we have honed and perfected across nearly two decades in the business to improve your processes.

    This includes better documentation, better reporting, and just overall better transparency so you as a business owner can have a bird’s eye view into this process that is so important to the continued success of your business.

    The added bonus to lightening their load is that they can then focus on activities that will move your business forward, such as projects that had been on hold because there just wasn’t time or activities that can actually grow your business.

    For example, they can address aging hardware issues that there just hasn’t been time for in the past that are holding your business back and representing a cybersecurity threat. We can even help with sourcing. Technology is a necessary component in the success of any business no matter what category or size – if yours is stuck in the past it’s going to curtail your efforts to grow your business.

    If your IT person just quit and you’re thinking you would rather have a competent IT team managing your technology, we have a plan for that as well. Our managed IT department plan is all encompassing and includes all of the support you will need, 24/7. You can learn more by taking a quick consultation with us here.


    Looking for more to read? We suggest these tech articles from the last week.

    This article was powered by Valley TechLogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • The average cost of hiring IT support staff examined

    The average cost of hiring IT support staff examined

    When you’re talking about IT for businesses there’s a wide range of normal, for some businesses their normal is having in-house IT staff. For many though their IT operational needs are such that having a dedicated staff devoted to the job just doesn’t make financial sense.

    Average Cost of an IT Support Person
    Click to see the full size version.

    If you look at our chart you can see that the cost of hiring one IT person is quite significant. You also must overcome the usual hiring hurdle of just finding the right person in the first place and dedicating your time to that task is something that should definitely be taken into consideration.

    The benefit of an IT support plan is someone else is doing that job for you, with the right company behind your business you will have an entire team of experienced techs available to you without having to pay a yearly salary for each one.

    Some technology service providers even offer flat monthly cost plans that come with generous or even unlimited support included. We’re proud to be one such company that offer plans that eliminate many of the billing headaches surrounding outsourcing your IT for our clients.

    While our own plans are multifaceted and cover project work, onsite and help desk support, cybersecurity and more – you may be asking what types of plans are usually available in the marketplace.

    1. Full Managed IT Department Support – This is what we offer, we cover everything you could need that’s IT related.
    2. Managed Support Services – This is where remote and help desk support is available but not onsite. Good for getting back into locked email accounts but not ideal for complicated IT issues.
    3. Managed Software as a Service (SAAS) – This is a managed service for one particular type of software. Notable examples include Google Apps, Salesforce, ZenDesk and DocuSign.
    4. Managed Networks and Infrastructure – VPNs would fall into this category, as would managed cloud services such as Amazon Web Services (AWS).
    5. Business Intelligence and Data Analytics – Consulting services that help you with your web presence and the best ways to apply technology to your business would fall into this category of managed services.

    These aren’t the only examples of IT support plans, but we feel they’re the most notable.

    Many small or medium sized business owners also avoid the issue entirely by doing their own IT. We wrote about why that may not make smart business sense here, but in a nutshell it comes down to how much you really value your time and whether your efforts spent there are the best use of it.

    We can offer advice on what the best fit is for your particular business, if you’d like to book a free 10 minute consultation you can find our calendar here. We’re offering easy virtual appointments and even if you don’t choose us, we can help you leave with a plan.

    Looking for more to read? We suggest these tech articles from the last week.

    This article was powered by Valley TechLogic, an IT provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

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