Tag: twitter

  • The Massive Internet Outage and The Human Error Behind It

    The Massive Internet Outage and The Human Error Behind It

    A number of major websites were down yesterday morning, including Google, Amazon, Reddit and Twitch. The outage lasted for an hour and even broke services such as Twitter’s emoji.

    The outage occurred through Fastly which is a cloud computing provider and highlights how interconnected (and sensitive) the world wide web really is.

    The error occurred with something called the Content Delivery Network (CDN) which is a geographically distributed network of proxy services and data centers. They came about when performance bottlenecks in the 90’s were causing slowdowns, especially as use exploded.

    By distributing the load it allowed for the faster connectivity and increased bandwidth we enjoy today, along with better reliability. CDN nodes are deployed at multiple locations, and while the entire internet won’t go down if one is affected, as yesterday proves it can still cause significant issues.

    So, what caused yesterday’s issue in the first place?

    Believe it or not the thing that brought down all those major players was actually a customer error. A dormant bug in Fastly’s code reared it’s head on Tuesday when a customer changed updated their settings.

    This setting change (which was a valid configuration) triggered a specific circumstance which activated the bug and caused Fastly servers to begin reporting errors throughout 85% of their network.

    Fastly claims they detected the error within one minute which allowed them to contain the incident within an hour. They say they should have anticipated this error could occur in their messaging on the incident. Fastly maintains one of the largest CDN’s on the internet.

    While it was a relatively short outage, the cost to the websites that were down is still staggering, Early estimates indicated Amazon alone could have lost $32 million in sales.

    This outage indicates how truly disruptive technology related downtime is. Even for small business’s the costs can be extreme. Look at our chart below to see just how much downtime costs can add up.

    A Chart With Downtime Costs

    We know these numbers seem extreme, but if you tally up potential sales lost and the cost of just running your business during an outage – it really can add up fast.

    If you’d like to learn more about what downtime really costs you, as well as how to prevent it, we have a free report on this topic you can find here.

    We help the business’s we support prevent unnecessarily downtime every day. If you’re finding yourself navigating this and other technical problems – we can help. Visit our plan page to see if Valley Techlogic could be a good fit for your business.

    Looking for more to read? We suggest these tech articles from the last week.

    This article was powered by Valley TechLogic, an IT provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • Top 10 Tips for Managing Your Social Media Presence

    Top 10 Tips for Managing Your Social Media Presence

    As a technology service provider, we don’t think it’s much of a leap to weigh in on the topic of social media, there are many technical aspects that come with managing your business’s presence on all the various social media platforms. You may be asking yourself if it’s worth the effort or which ones would be the best fit for your business – or even how to go about setting them up in the first place.

    We have to be honest that we’re somewhat “green” to this space ourselves, having only dived into it within the last year in earnest. However, I think this gives us a unique perspective as we’re not claiming to be experts. We use and have grown within the social media space this year and these are our tips for getting started.

    1. Claim Your Business. Whether you plan to move forward with a platform or not, we recommend claiming your business identity on as many of the networks as you can, by doing this you can ensure your business name is not taken by someone else later on.
    2. Start And/Or Finish Filling Out Google My Business. While not a social media account per se, Google My Business is a crucial advertising tool that allows visitors to reach not only your website but also all of your social media accounts through a Google search. It is important to maintain this account with valid information.
    3. Fully Fill Out Your Profile Pages. As with Google My Business, it’s important to fully establish the profile before jumping into posting content. The more information about your business you can provide the better.
    4. Decide Which Platforms to Focus Your Efforts. Not every platform is a good fit for every business, you need to go to where your customers are. We recommend LinkedIn and Facebook as good places to start but depending on your business sector platforms such as Instagram or Twitter may net you a good response as well. Even TikTok may be worth the effort for your business depending on your overall audience.
    5. Post Regularly. You should set a schedule and stick to it when it comes to sharing content on social media, these platforms reward regular activity by focusing more eyes (and potential customers) at business’s who utilize their platforms consistently.
    6. Share Things About Your Business. Customers like to get an “inside look” into the inner workings of the business’s they’re thinking about engaging with, especially in the business-to-business sector. Share things like company events and photos to engage with your audience on a personal level.
    7. Share Custom Content. Another idea for content is to share things you make or blogs you post. Both Google and the social media platforms reward custom made content.
    8. Invite People You Know to Like Your Page. When first starting out it’s a good idea to invite customers and colleagues to like your social media pages, this allows them to receive the updates you post and helps you begin building an audience.
    9. Consider Paid Activity. We don’t suggest trying this off the bat but once your page is somewhat established, you might consider paid ads through these platforms to drive the content you’re creating and sharing to an even wider audience.
    10. Engage With Your Audience. Our final tip is just to remind you to always engage with your audience, responding to comments not only lets you form a connection with potential clients but it also shows that your business is proactive and responsive.

    We also found this article on Facebook statistics really helpful when it comes to evaluating Facebook in particular. Facebook falls just behind YouTube and Google on having the most web traffic, but that’s still hundreds of millions of users.

    One bonus tip, many of us don’t consider YouTube to be a social media application, but it really is. Not only can you connect with your audience on a personal level through video, it’s also connected to Google as they own it. Building up a business YouTube account can also lead to more traffic from Google.

    We hope these tips help with getting started in social media, while outside our normal scope if your business would like advice on this topic or on any of regular service topics feel free to reach out.

    Looking for more to read? We suggest these tech articles from the last week.

    This article was powered by Valley TechLogic, an IT provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.