Tag: chatgpt

  • Chat GTP-5 is here, and opinions are mixed, we talk new features and why some users say 4 was the better version

    Chat GTP-5 is here, and opinions are mixed, we talk new features and why some users say 4 was the better version

    We reported on ChatGTP-5, code named Project Strawberry at the time, nearly one year ago today. The reported update was supposed to boost reasoning capacity and begin the transition of introducing self-learning to AI versus requiring vast swaths of data scrubbed from the internet (a distinction likely aimed to combat the obvious problems when you randomly collect data from unknowing and many times unwilling sources).

    With a potentially industry changing copyright lawsuit filed just this week, the race to set AI apart as a distinct tool separate from the data it was built on is in full swing and as usual OpenAI’s ChatGPT product is leading the charge.

    New features include the ability to handle text ,images, voice and video all within a single conversation, so there’s no longer a need to switch between text chats and chats when you would like to analyze files. It’s also being reported so far that the answers users are receiving are more accurate, especially for technical questions and that it can now answer with much greater detail.

    Although it should be noted some of this improved reasoning is locked behind a paywall, with free users receiving the “basic” version of the model or ChatGPT-5 mini as dubbed by OpenAI themselves. Plus users will receive an improved version with one caveat, when load is high the company has said all users will only have access to the mini version to keep services afloat.

    It’s not all sunshine and rainbows however, some users aren’t thrilled with the update and have even requested the ability to return to Chat-GPT4. Common complaints are that Chat-GPT5 is much slower than 4 was and there is more frequent crashing (whether it be within the client itself or ChatGPT crashing user’s browser tabs).

    There have also been complaints that the model is more patronizing now, with users receiving praise for every query and even changing the personality or directly requesting it to leave the compliments out is outright is mostly ignored by the model at the time of reporting.

    We aren’t sure what the outcome of a successful copyright lawsuit will mean for the future of AI but as a technology provider we suspect it will stick around in some capacity regardless of the success or failure of ongoing litigation. While the creative uses for AI such as image generation may be more at play the key functionality for businesses as a means of increasing productivity are what we like to focus on. Here are three ways you can utilize AI in your business today:

    1. Inbox & customer-support copilot
      What it does: summarizes long threads, drafts tailored replies, and suggests next steps so you clear the queue quicker.
      Try this prompt (paste an email thread under it):
      “Summarize this thread in 3 bullets, list the customer’s main concern, and draft a friendly 120-word reply that (a) acknowledges the issue, (b) proposes a solution, and (c) offers a next step. Keep it on-brand: helpful, concise, no jargon.”
      Pro tip: Save a few tone/style notes once and reuse them for consistent replies.
    2. SOPs, checklists, and onboarding in minutes
      What it does: turns rough notes into step-by-step procedures, checklists, and quick-start guides for new hires.
      Try this prompt (paste your messy process notes):
      “Turn this into a clear SOP with: purpose, prerequisites, step-by-step actions (numbered), decision points, common pitfalls, and a 5-question quiz to confirm understanding. Make it skimmable.”
      Pro tip: Ask for a one-page version and a printable checklist for the wall.
    3. Spreadsheet/data sidekick (Excel/Sheets)
      What it does: writes formulas, cleans lists, and gives quick insights so you stop hunting Stack Overflow.
      Try this prompt (describe your sheet):
      “I have columns: Date, Lead Source, Deal Size, Status. Give me (1) a formula to count won deals per month, (2) a chart I should make and why, and (3) three insights I can present in one sentence each.”
      Pro tip: Paste a few sample rows so it can generate formulas that fit your exact layout.

    Ready to turn AI into real productivity? At Valley Techlogic, we can help you plug Chat GPT-5 into the tools you already use, Microsoft 365/Teams, Outlook, SharePoint (or Google Workspace so it drafts emails, turns rough notes into SOPs, and tames spreadsheets right where work happens. Learn more today with a consultation.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, leading provider of trouble free IT services for businesses in California including Merced, Fresno, Stockton & More. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on X at https://x.com/valleytechlogic and LinkedIn at https://www.linkedin.com/company/valley-techlogic-inc/.

  • Are you all in on AI or approaching it more moderately? The perils of not strategizing your AI roll out

    Are you all in on AI or approaching it more moderately? The perils of not strategizing your AI roll out

    AI (Artificial Intelligence) continues to proliferate modern workspaces, with some companies leaning heavily into AI investments including up to replacing human workers with an AI equivalent for roles such as customer service.

    One company, Klarna, is facing some pushback from investors for just such a strategy. Last year, Klarna which is known for it’s “buy now, pay later” financing for consumer purchasing, replaced 700 workers in favor of an AI solution for customer support. Now, their valuation has plummeted from a high of $45.6 billion in 2021 to $6.7 billion in 2025.

    At the heart of it is customer complaints of lower customer service satisfaction which has caused the company to pivot on their “AI First” strategy with their CEO Sebastian Siemiatkowski stating recently “Really investing in the quality of the human support is the way of the future for us.”

    What does this mean for medium and small businesses looking at their own strategizing when it comes to artificial intelligence? Testing the waters and applying it in moderation to start is key to a successful AI roll out.

    While it may seem tempting to just go all in, especially if savings are on the table in terms of labor costs, the current iterations of artificial intelligence are not ready to be deployed without human oversight and intervention in our opinion. Rather than expecting AI to take over and replace human activities, it’s best to look at how you can use AI as a tool to do more.

    Here are three ways we recommend using AI to get the most out of your workday:

    1. Automating Repetitive Tasks
      AI can handle time-consuming activities like data entry, scheduling, and basic customer queries. This frees up employees to focus on higher-value, strategic work that requires human judgment and creativity.
    2. Enhancing Decision-Making
      AI-powered analytics tools can process vast amounts of data quickly and provide actionable insights. This helps employees make faster, more informed decisions without spending hours combing through spreadsheets or reports.
    3. Personalizing Training and Support
      AI can tailor learning experiences to each employee’s role and pace, recommending relevant skills development or providing just-in-time answers through intelligent chatbots. This boosts engagement and accelerates on-the-job learning

    If developing an AI strategy for your business is a priority for you in 2025, Valley Techlogic can help. We make it a priority to stay at the forefront of emerging technologies and help our clients access continuous improvements in the tech space to meet their goals. Reach out today for a consultation.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, leading provider of trouble free IT services for businesses in California including Merced, Fresno, Stockton & More. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on X at https://x.com/valleytechlogic and LinkedIn at https://www.linkedin.com/company/valley-techlogic-inc/.

  • 6 AI Do’s and Don’t’s Including ways you may be jeopardizing your workplace data with your AI use (and how to avoid)

    6 AI Do’s and Don’t’s Including ways you may be jeopardizing your workplace data with your AI use (and how to avoid)

    AI or Artificial Intelligence is becoming more and more common place in our daily lives, including in our places of work. You may even be using it daily without realizing it, most search engines for example have an AI response to queries baked in at the top of the page and if that’s the farthest you look then all of your searches are currently being powered by AI.

    Other tools like weather apps, navigation and even the spam filter in your inbox is using AI to train and collect data that is then given back to you as answers to your questions or provide solutions you are looking for. Drive a Tesla? All of your driving data is collected and used to train their autonomous car algorithms.

    Which brings us to the topic of today’s article, AI in general is powered by give and take. The models collect our data and turn that data into answers, it’s a common misconception that AI is producing the answers all by itself. Machine learning operates on a rule of 10, basically for every query you need 10 ways to respond, and those responses are collected by unfathomable amounts of data fed into it. Think of the breadth of knowledge an AI program like ChatGPT seems to have and you can begin to see that it would take a lot of data for it to provide to answers to millions of different questions it’s asked each day.

    So that data comes from you, and me, and everyone who’s ever interacted on the internet in a meaningful way. It’s not necessarily a bad thing, after all humanity tends to accomplish its greatest achievements when we all work in unison towards a goal. Although the way that the data is collected and how to approach things like copyright are still being determined.

    So, with all that said you might be wondering, what’s the problem? What should I be worried about when using AI in my workplace? As a technology company, we believe in using the tools available to streamline and strengthen our productivity, but we have determined that companies should be aware of these three things when using a burgeoning technology like AI in their workplace:

    1. Data Risks: As we hinted at above, AI systems tend to syphon as much information as they can to strengthen their machine learning algorithms. This includes potentially sensitive data. Any AI strategy should include how to protect and segment data you don’t want leaked to the outside world.
    2. Errors and Reliability: There are risks to trusting AI completely when looking for answers, AI data sets are fed by a wide range of sources and not all of them are trustworthy. You should always vet any answers you receive, especially if the question you’re asking is an important one.
    3. Bias, Discrimination and Transparency: Most of the AI tools currently on the market are being created by private companies and the processes used are hidden from outside view, so we should keep in mind that it’s possible the answers we’re receiving have been manipulated to reflect a certain outcome. Again, always vet the answers you receive from AI.

    Now that we’ve touched on the things to look out for, what are three things that you can safely use AI for in your workplace?

    1. Use a local AI model: Most people are not aware you can actually have a local in-house AI model, these may be more limited in scope but will not present the security risk of public facing AI and can be built on your own data.
    2. Automating repetitive tasks: Certain tasks won’t carry any risk of data exposure, such as scheduling or creating reports without PII (Personal Identifying Information).
    3. Use it to interact with customers: One of the best use cases of AI currently for businesses is automated chatbots, chatbots can be available 24 hours a day and field simple questions and answers which free up your staff for other activities.

    If you’re looking for the most practical and safest way to begin using AI in your business, Valley Techlogic can help. We are experienced in creating customized technology solutions for our clients and can advise on the way to implement an AI plan that doesn’t compromise on cybersecurity best practices. Reach out today for a consultation.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, leading provider of trouble free IT services for businesses in California including Merced, Fresno, Stockton & More. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on X at https://x.com/valleytechlogic and LinkedIn at https://www.linkedin.com/company/valley-techlogic-inc/.

  • China enters the AI race with the release of DeepSeek, prompting conversations about what happens when AI tools take data from each other (rather than just the general public)

    China enters the AI race with the release of DeepSeek, prompting conversations about what happens when AI tools take data from each other (rather than just the general public)

    The race for domination continues to heat up at China’s AI model “DeepSeek” enters the fray, just days after newly inaugurated President Trump announced his plans to invest 500 billion in AI infrastructure during the course of his term.

    Established as a startup under the same umbrella as the quantitive hedge fund High-Flyer, which is primarily owned by AI enthusiast Liang WenFeng (who built his fortune during the 2007-2008 financial crisis), little has been verified about how DeepSeek came to be.

    That has not stopped endless speculation since it’s launch was announced, including how much of it is modeled after existing AI models such OpenAI’s ubiquitous model, ChatGPT.

    Also being questioned is how the chips it was trained on were sourced, chip restrictions were placed in on China in 2019 which continued under President Biden specifically to curtail China’s ability to access infrastructure used in the advancement of AI technology. This restriction not only covered the chips themselves, but the technology used to manufacture them.

    According to Liang, he sourced the the 10,000 Nvidia A100 GPUs prior to the federally imposed ban.

    At present time the founders of DeepSeek are indicating that their goal is to continue the research and advancement of AI infrastructure with their model and not seek commercialization. To back these claims, you can currently download the first series of their model for free open source whether you’re a researcher or a commercial user.

    It should also be noted that DeepSeek has an updated data set as compared to ChatGPT, which is currently capped to data from 2023, what this means is its most recent data is from 2023 and before and anything that occurred in 2024 and beyond would not be available so if you were to example ask ChatGPT “Who won the 2024 Presidential Election?” it may not give you a correct answer.

    There have also been claims that DeepSeek is much cheaper to train, although training costs for existing AI models are largely inflated. These costs are based on the cost of cloud computing rental prices, which have a wide range of variance.

    AI training costs vary wildly depending on a range of factors.

    AI and cloud computing are both worthy investments for businesses looking to strategically position themselves for technology growth in 2025 and beyond, and Valley Techlogic is at the forefront of utilizing these technologies.

    Whether it be initializing AI tools like Microsoft’s Co-Pilot in your business or migrating more of your operations to the cloud to reduce overhead spending on physical hardware, we’ve got you covered. Reach out today for a consultation and learn how you can catapult your business forward with technology advancements through Valley Techlogic.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, leading provider of trouble free IT services for businesses in California including Merced, Fresno, Stockton & More. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on X at https://x.com/valleytechlogic and LinkedIn at https://www.linkedin.com/company/valley-techlogic-inc/.

  • Code named “Strawberry”, OpenAI’s latest update aims to boost reasoning capacity in their AI model

    Code named “Strawberry”, OpenAI’s latest update aims to boost reasoning capacity in their AI model

    Initially labeled Q* for Q Star, Project Strawberry is set to become ChatGPT5 and OpenAI is prepared to launch this update any day now at the time of writing.

    AI competition continues to stiffen up, but many would argue OpenAI has a commanding lead in the AI space with it’s a comparatively more mature model that many believe is more accurate than competitors such as Google’s Gemini and Microsoft’s CoPilot.

    However, as with most AI tools on the market, errors and just general wonkiness are part of the experience and OpenAI and other AI tool providers hope to continue to improve in that arena, providing more accurate results to users without errors and sometimes comical mistakes or “problems” as in the inaccurate word scramble below.

    Hint, no actual words can be spelled with all the letters given.

    OpenAI’s claims Project Strawberry will have “human-like” reasoning skills and answer questions that have stumped the algorithm so far, especially complex math and programming problems.

    This update is also leading up to the larger project for OpenAI, codenamed “Orion” this future tool will be an entirely new AI model and it’s going to be trained entirely via ChatGPT5/Project Strawberry. The hope with using AI to train AI rather than training it via data found online is that we will see a reduction in “AI hallucinations” (or incorrect predictions) and also speed up the rate at which AI can be improved without having to feed it large amounts of online data.

    This would also help OpenAI and other AI competitors avoid the murkier topic of privacy concerns when it comes to where AI is getting it’s data from.

    If you’re considering investing time in AI solutions for your business, we have 4 considerations for you to mull over first (and the first does relate to the data security topic we just mentioned):

    1. Data Security: For most of the AI tools on the market, it’s a known fact that any data you feed into it will also feed into the models they use. We would suggest if you’re considering implementing AI solutions in your business you do so with this factor in mind. Even if a tool claims your data will be secure and not accessible to other users (we’re looking at you CoPilot) AI is still realistically in its infancy. We suggest using an abundance of caution when it comes to data that is proprietary to your business.
    2. Cost (especially Time Cost): AI when used correctly can save your business time and money but using it correctly can be a high barrier to entry. For example, if copy writing is a core facet of your business AI is an excellent tool for sourcing ideas that your team can then spin off into their own creations. If your business is word-of-mouth based cabinetry sales, AI may not be very useful to you at this point in time.
    3. User Experience: Consider the human experience, especially for your customers, when implementing AI solutions. AI chatbots exist but should they replace a real person answering questions on your business’s behalf? Or instead does it make sense to utilize it half way (IE the chatbot answers common questions) with a human representative ready to take over if the questions get more complicated.
    4. AI is not magic: AI will not replace human ingenuity, as outlined above it’s not a perfect solution by any means at this point in time and that’s unlikely to change anytime soon. AI should be used to build upon existing structures in your business (like adding more capacity to your marketing capabilities for example) not with the expectation it’s going to replace those structures entirely.

    Considering implementing AI solutions in your business or hoping to hone in on advancements in technology to your advantage? Valley Techlogic continues to stay at the forefront of new innovations in tech, and we utilize our expertise on behalf of our customers. Reach out today for a consultation.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, leading provider of trouble free IT services for businesses in California including Merced, Fresno, Stockton & More. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic and LinkedIn at https://www.linkedin.com/company/valley-techlogic-inc/.

  • The biggest cyber security breaches of 2023

    The biggest cyber security breaches of 2023

    Now that it’s 2024 we’re reflecting on the biggest events in tech that occurred in 2024, and in today’s article we want to talk about the biggest cyber security breaches that occurred in 2023.

    Before we get into it, let’s talk about the hard numbers.  Across the board, cyber threats are up year over year and 2023 was no exception. Here are 8 eye opening statistics on cyber threats as of writing:

    1. The global average cost of a data breach is $4.45 million and a ransomware attack $5.13 million as of 2023.
    2. The average lifecycle (discovery to remediation) of a data breach is 277 days.
    3. 74% of data breaches still involve a human element in 2023.
    4. 64% of Americans have not checked to see if there data has been lost in a data breach.
    5. Almost half (46%) of all cyberattacks were on US targets.
    6. More than 1 million identities were stolen in 2023.
    7. 30% of those people were a victim of a data breach in 2023.
    8. 54% of office works express feeling “cybersecurity fatigue” in regards to news of data breaches.

    Unfortunately, public apathy towards cybersecurity preventions from ongoing, sustained attacks and the lucrative nature of successful attacks performed on business entities makes for a potent recipe in these attacks only continuing to increase in 2024.

    We want to take a look back at the biggest breaches that occurred in 2023 and also present our solution for preventing an attack of this nature from occurring to your business.

    1. MGM – Occurring in September, the unusual way MGM was breached made headlines because it did not initially involve a computer. Instead, attackers posed as people of importance to the company via a phone call and gained access to their systems, causing a loss of reputation, $100 million in damages, and 5 class action lawsuits to be filed.
    2. ChatGPT – Not even AI is safe when it comes to targeted attacks from hackers, in March of 2023 a bug in their source code exposed the personal information of a 1.2% of their Plus Subscribers including home addresses, full names and email addresses.
    3. MOVEit File Transfer System – The fallout from this breach that occurred in June 2023 extended far beyond the file system management software company itself, including California’s biggest pension fund holders CalPERS and CalSTRS.
    4. RockStar – RockStar is another example like MGM that proved hackers don’t need expensive equipment to breach insecure systems, with this breach being conducted using a cellphone, a hotel room TV and an Amazon FireStick.
    5. The City of Oakland – An entire city was the target of a hack that occurred in February of 2023, the sustained attack which lasted more than a week prompted the city to even declare a state of emergency while systems remained offline. Class actions lawsuits were also filed in the aftermath of the attack in this case.

    These are just five attacks that made major news last year, but there were thousands more that did not make major news. When an attack occurs on a small business many times it leaves the owners with no choice but to close up shop (60% of small businesses that are the victim of a cyber attack close within 6 months).

    As IT providers it’s a frustrating topic for us as so much of this is preventable. If more preventions were put in place and it was more difficult for attackers to realize their goals than it would have a cumulative positive effect overall. As the saying goes, an ounce of prevention is worth a pound of cure. Let us help you meet your cybersecurity goals in 2024 by clicking on the image below.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • AI explained and 4 simple ways to use it in your business

    AI explained and 4 simple ways to use it in your business

    AI or Artificial Intelligence has been all over the news as online tools have emerged that can do a variety of impressive things in the creative space such as copywriting, writing code, creating videos and images and much more.

    On a more technical level, AI is being used in medical applications for assisting doctors during surgeries or identifying suspicious tissue or masses in diagnostic images. The car you drive may be using AI through GPS to help you navigate a safer or more efficient route or for specific vehicles, autonomous driving. Advances in robotics grow via AI input each day, from minute applications such as cleaning robots to complex sensors that take in data and react to it in real time to make equipment used by a wide variety of sectors much safer or more efficient.

    Even on your mobile device and computer, AI input is found in abundance. The spam filter in your email? Powered by AI. Face recognition on your phone? That’s also AI.

    Our prompt was “Red haired girl sitting at desk with computer and cat.”

    We’ve found AI tends to have a negative association to it as well however, with some worried it may allow their employer to replace them for a computerized facsimile, some worried about the implications when it comes to privacy and autonomy and others worried on a grander scale what it will mean for humanity if AI ever reaches the level of being truly sentient.

    We would like to put some of these fears to bed, in a nutshell AI is exactly what we as a society make of it. When it comes to the creative pieces that have emerged from AI it’s a mistake to believe that those creations were spawned solely via technological input.

    In reality AI conjures up images, songs, and video by compiling the vast resource that is available to it via the internet. It takes human creations and fragments them to recreate them into something that matches your text prompt. The stylistic choice, the colors, the layout – all of this is garnered from human ingenuity that is then reiterated for your viewing consumption,via machine learning.

    The impressive part of AI is not the end product it provides to you, it is its ability to take so much information and compile it into something even remotely coherent. Even this is not something that’s spawned from the ether but is instead the net result of many decades of talented engineers with one goal in mind – to make many jobs simpler and safer to do.

    AI will not replace human ingenuity; it will do as any tool is designed to do – help us do more.

    Now that we have hopefully put some of your fears about AI to bed, you may be wondering how you can use AI in your business? Well, we have a few suggestions.

    1. Images. As we showcased above, AI is excellent for creating graphics that match your text input and can add a little bit of context or pizzaz to your designs or documents. Top Recommendation: AI
    2. Social Media Posts. If you own a business, you should ideally be posting to your social media platforms every weekday if possible (or at least three times a week). However, managing to squeeze content creation into your day to day can feel like a major chore. That’s where our top recommendation comes in, Canva allows you to create social media posts quickly and easily resize them for whichever platform you’re on (so you can make one post go further). Top Recommendation: Canva
    3. Editing: Just take a great group photo at work but realize there’s something really distracting in the background? Or maybe the colors are off, or it’s a little blurry? All highly fixable via Adobe Express, and you don’t need to be a graphic design expert. Best of all, it’s free. Top Recommendation: Adobe Express
    4. Text Prompts: While we don’t recommend leaving all of your content writing to AI, it can be a useful tool to help you get started or to help you reword a paragraph to be more persuasive or engaging. Top Recommendation: AnyWord

    Of course, it would be remiss of us if we didn’t mention you can get the best of human ingenuity and technological prowess by partnering with a technology service provider like Valley Techlogic. We pride ourselves on being at the forefront of technological innovation, and that includes advancements in AI.

    If you would like to learn more about how we can help you navigate this space and utilize automation and AI in your business today, you can schedule a consultation with us here.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • Bing’s ChatGPT Chatbot had some unexpected conversations with customers this week, plus 3 Chatbots we CAN recommend for your website

    Bing’s ChatGPT Chatbot had some unexpected conversations with customers this week, plus 3 Chatbots we CAN recommend for your website

    While Microsoft has been somewhat hush hush on the exact amount of their investment into the creator of ChatGPT, OpenAI (with some estimates nearing $10 billion).  It is clear that they’re going all in on AI and looking towards the future by already integrating it into their search engine Bing, via a new chat bot feature.

    The results have been, to say the least, unexpected. While in the majority of cases the bot responds appropriately to the prompts and provides helpful information, there were some instances this week where the opposite happened.

    Including a conversation about the new movie Avatar: Way of the Water in which case the bot got confused about what year it was and insisted it was still 2022, punctuating it’s arguments with the user with “I’m a good Bing bot”.

    In another case, a New York Times writer hearing about the unusual way the bot was sometimes responding, led him to holding a conversation with it for over 2 hours. The bizarre results of the lengthy conversation culminated in the bot trying to convince him they were in love and that he should leave his wife.

    This highlights the complex nature of AI in its current form, many think AI is advanced hardware working at full capacity to create something brand new to human-kind. When in reality it’s a vast collection of what humans have already put onto the internet scrambled together and supported by algorithms to be readily available upon a human prompt. You have to imagine having the full capacity of the internet at your fingertips – both the good and the bad.

    That’s why AI has been able to pass the Bar exam and also why it has also responded very strangely to simple prompts as in the Bing example, because like the internet it’s a mixed bag.

    In response to the news Microsoft has limited their chatbot to prevent more unsettling conversations, with 5 user prompts on the same topic the bot will now respond with “I prefer not to talk about this topic.”.

    AI can be very useful but it’s definitely not a replacement for all human led activity, especially when it comes to engaging with your customers.

    That’s why we have our top 3 picks for live chat options that will improve customer engagement (with no unexpected results):

    1. LiveChat: This is the one we personally use and we enjoy the features it has including an “attention grabber” which is an animated .gif that grabs customers attention and the ability to instigate conversations with visitors. It also keeps a record of who has tried to chat and allows customer service agents to “take over” a conversation when it’s appropriate to. It also includes customizable branding (all of the chatbots on our list do).
    2. Olark is another good option, like LiveChat it keeps track of the conversations happening on your website but it also offers analytics based on those conversations so you can track customer outcomes. It also offers many integrations with popular products such as Google Analytics, Hubspot, Mailchimp, Salesforce and more.
    3. Tawk.to is a free live chat option that still has some very nice features, including monitoring customers on your website and being able to answer chats from a mobile device. You can even share your screen if you’re trying to assist a customer in finding something.

    We believe in answering customers live which is why we have Live Chat available to our customers, with live service reps on our website and a dedicated dispatcher to answer customer phone calls. Technology advice like what’s provided in this article is just one of the ways we help our clients, if you would like to learn more about obtaining technology support for your business schedule a consultation with us today.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley Techlogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • ChatGPT is allowing even novice wannabe hackers to construct their own malware

    ChatGPT is allowing even novice wannabe hackers to construct their own malware

    ChatGPT is a power AI chatbot that allows the user to communicate a question to it and receive a very thorough answer on any topic the user can dream up. Created by OpenAI and already fielding massive investment offers even from companies like Microsoft, they’ve had a ton of buzz in the news both positive and negative.

    It first came under scrutiny when it became apparent the tool was great for generating lots of content quickly, including articles that students could use and submit (though the quality of these articles can vary greatly).

    This is because tools like ChatGPT scrub great swaths of the internet for their content. Whether it’s being asked to write a paper on the Civil War or generate a Picasso-esque picture, it takes the prompt and quickly compiles the database of knowledge it has built up from data readily available online and provides the user with what they’ve asked for.

    There has been a lot of discussion around the future of AI and the ramifications of copyright, particularly when it comes to original written works or art, but today we’d like to focus on ChatGPT’s scripting capabilities and the potential pros and cons.

    As leaders in the IT space we were already aware of the buzz around ChatGPT’s scripting capabilities, with some programmers praising it’s ability to create simple scripts and the potential it had to make aspects of their jobs easier. While others lamented what it meant for the programming role as a whole or whether the code output was really “up to snuff” especially when used in real world applications.

    It’s become clear there’s a niche for ChatGPT in creating low level tools, but this unfortunately also includes malware and encryption scripts – which often aren’t very complicated and easily deployed via phishing type scams.

    As reported by Axios, there is already evidence that hackers are using ChatGPT in the creation of malware or in improving their existing attempts to create new malware scripts. There is also evidence that it’s being used by less technically inclined people to create malware they otherwise would not be able to make.

    OpenAI has made statements that they are looking to improve their product and prevent it from being abused, in the interim we would advise users to be especially cautious when clicking on links or downloading files. We wrote an article on how to spot phishing clues online that might be worth a review.

    For businesses who have made getting serious about cybersecurity a primary goal in 2023, here are 6 ways Valley Techlogic can help.

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