The average cost of hiring IT support staff examined

The average cost of hiring IT support staff examined

When you’re talking about IT for businesses there’s a wide range of normal, for some businesses their normal is having in-house IT staff. For many though their IT operational needs are such that having a dedicated staff devoted to the job just doesn’t make financial sense.

Average Cost of an IT Support Person

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If you look at our chart you can see that the cost of hiring one IT person is quite significant. You also must overcome the usual hiring hurdle of just finding the right person in the first place and dedicating your time to that task is something that should definitely be taken into consideration.

The benefit of an IT support plan is someone else is doing that job for you, with the right company behind your business you will have an entire team of experienced techs available to you without having to pay a yearly salary for each one.

Some technology service providers even offer flat monthly cost plans that come with generous or even unlimited support included. We’re proud to be one such company that offer plans that eliminate many of the billing headaches surrounding outsourcing your IT for our clients.

While our own plans are multifaceted and cover project work, onsite and help desk support, cybersecurity and more - you may be asking what types of plans are usually available in the marketplace.

  1. Full Managed IT Department Support – This is what we offer, we cover everything you could need that’s IT related.
  2. Managed Support Services – This is where remote and help desk support is available but not onsite. Good for getting back into locked email accounts but not ideal for complicated IT issues.
  3. Managed Software as a Service (SAAS) – This is a managed service for one particular type of software. Notable examples include Google Apps, Salesforce, ZenDesk and DocuSign.
  4. Managed Networks and Infrastructure – VPNs would fall into this category, as would managed cloud services such as Amazon Web Services (AWS).
  5. Business Intelligence and Data Analytics – Consulting services that help you with your web presence and the best ways to apply technology to your business would fall into this category of managed services.

These aren’t the only examples of IT support plans, but we feel they’re the most notable.

Many small or medium sized business owners also avoid the issue entirely by doing their own IT. We wrote about why that may not make smart business sense here, but in a nutshell it comes down to how much you really value your time and whether your efforts spent there are the best use of it.

We can offer advice on what the best fit is for your particular business, if you’d like to book a free 10 minute consultation you can find our calendar here. We’re offering easy virtual appointments and even if you don’t choose us, we can help you leave with a plan.

Looking for more to read? We suggest these tech articles from the last week.

This article was powered by Valley TechLogic, an IT provider in Atwater, CA. You can find more information at or on Facebook at . Follow us on Twitter at

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