The 7 most common network issues and how to fix them

“The internet is down” is a phrase no one enjoys hearing. Beyond the disruption to your day, troubleshooting network issues is also a notoriously frustrating experience. Questions like why is it down, is it us or our service provider, when will it come back up? are common place in this universally shared experience. These questions don’t always have easy answers, but we have 7 easy solutions you can try if your internet is out (even if you’re currently looking at this list from your cell phone).

1. The tried and true, have you tried turning it off and on? When in doubt, a quick router reset is sometimes all it takes to get your network back online. If you’re curious why this works, it’s often because like with a computer resetting the device clears its memory which allows it to run more efficiently.
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2. Do a quick inspection. Is everything plugged in? Even if it looks like everything is plugged in snuggly and securely, we still suggest double-checking cables etc. for loose connections or whether a cable is showing signs of failure (fraying, loose or damaged connectors, things of that nature).
3. Run a network test. We promise this tip is actually easy even if it sounds complicated. First, open a Command Prompt by typing CMD in the search bar of your device, from there simply cut and paste this command ping -n 100 1.1.1.1 (1.1.1.1 is a public DNS service provided by CloudFlare) and hit enter. Your device will start giving you the ping results, this can also help you if your internet is online but slow as it will tell you if your pings take a long time to reach the service.
4. Try this command. Before you close that command prompt, we also suggest trying the simple command ipconfig /release followed by ipconfig /renew . What this will do is refresh your computer’s IP address and it may solve the problem if only one device in your office is affected.
5. See if you’re due for an update. We’ve touched on this before, but small devices like routers and Wi-Fi connectors often fly under the radar when it comes to receiving updates. A firmware update may be all it takes to get you back online, and your device will also be more secure from being updated as an added benefit.
6. Check if it’s you or your provider. Tried the above steps and still no dice? At this point we recommend reaching out to your internet provider to see if there’s a known issue in your area (this information may also be available online). You can also see if they can reset things on their end to possibly resolve the issue for you if there Isn’t a more widespread outage going on.
7. Call for backup. If you’ve tried the above steps and your internet is still out, it’s time to reach out to your IT support team for escalating and more complex troubleshooting.

Don’t currently have an IT support team for your California business? Valley Techlogic can help, networking support and troubleshooting is included in all of our service plans. We have personally assisted customers with persistent network outage situations, developing complex and creative internet connectivity solutions for more remote locations and more.

Don’t let a bad connection get between you and your ability to run your business, reach out today for a consultation.

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This article was powered by Valley Techlogic, leading provider of trouble free IT services for businesses in California including Merced, Fresno, Stockton & More. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic and LinkedIn at https://www.linkedin.com/company/valley-techlogic-inc/.