Are you all in on AI or approaching it more moderately? The perils of not strategizing your AI roll out

AI (Artificial Intelligence) continues to proliferate modern workspaces, with some companies leaning heavily into AI investments including up to replacing human workers with an AI equivalent for roles such as customer service.

One company, Klarna, is facing some pushback from investors for just such a strategy. Last year, Klarna which is known for it’s “buy now, pay later” financing for consumer purchasing, replaced 700 workers in favor of an AI solution for customer support. Now, their valuation has plummeted from a high of $45.6 billion in 2021 to $6.7 billion in 2025.

At the heart of it is customer complaints of lower customer service satisfaction which has caused the company to pivot on their “AI First” strategy with their CEO Sebastian Siemiatkowski stating recently “Really investing in the quality of the human support is the way of the future for us.”

What does this mean for medium and small businesses looking at their own strategizing when it comes to artificial intelligence? Testing the waters and applying it in moderation to start is key to a successful AI roll out.

While it may seem tempting to just go all in, especially if savings are on the table in terms of labor costs, the current iterations of artificial intelligence are not ready to be deployed without human oversight and intervention in our opinion. Rather than expecting AI to take over and replace human activities, it’s best to look at how you can use AI as a tool to do more.

Here are three ways we recommend using AI to get the most out of your workday:

1. Automating Repetitive Tasks
   AI can handle time-consuming activities like data entry, scheduling, and basic customer queries. This frees up employees to focus on higher-value, strategic work that requires human judgment and creativity.
2. Enhancing Decision-Making
   AI-powered analytics tools can process vast amounts of data quickly and provide actionable insights. This helps employees make faster, more informed decisions without spending hours combing through spreadsheets or reports.
3. Personalizing Training and Support
   AI can tailor learning experiences to each employee's role and pace, recommending relevant skills development or providing just-in-time answers through intelligent chatbots. This boosts engagement and accelerates on-the-job learning

If developing an AI strategy for your business is a priority for you in 2025, Valley Techlogic can help. We make it a priority to stay at the forefront of emerging technologies and help our clients access continuous improvements in the tech space to meet their goals. Reach out today for a consultation.

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