The 6 roles you would you need to fill to match the services delivered by an outsourced IT vendor

Has your business grown to the point you’re now looking to improve the IT solutions you have available, including possibly adding additional staff? Or maybe you’re currently the go-to person for providing technical support for your users (we see this a lot) and you’re realizing you need additional help to ensure things continue to run smoothly.

It can be difficult to determine whether it makes sense to bring onboard additional in-house resources or if it’s perhaps a better idea to outsource the task to a company whose sole purpose is providing those services. When considering your options here are the six roles you would need to fill to match the services provided by an outsourced IT service provider as well as their average salary requirements:

Systems Administrator: Responsible for the overall maintenance, configuration, and reliable operation of computer systems and networks within the organization. They ensure that systems are secure, updated, and performing optimally.

 

 

Network Administrator: Manages and maintains the organization's network infrastructure, including LAN, WAN, and internet connectivity. They oversee network security, troubleshoot network issues, and optimize network performance.

 

 

Security Specialist/Analyst: Focuses on protecting the organization's IT assets
from security breaches, cyber threats, and unauthorized access. They implement security measures such as firewalls, intrusion detection systems, and encryption protocols, and they monitor for security incidents.

 

Help Desk/Support Technician: Provides frontline technical support to end-users, troubleshooting hardware and software issues, resolving technical problems, and providing guidance on IT-related queries. They may also handle user account management and software installations.

 

Quality Assurance (QA) Engineer: Tests software applications and systems to ensure they meet quality standards, functional requirements, and performance expectations. QA engineers identify bugs, conduct regression testing, and contribute to software quality improvement efforts.

 

IT Project Manager: Oversees IT projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications. Project managers coordinate resources, manage risks, and communicate project status to stakeholders

 

To contrast, with a managed IT service solution you’re usually looking at a fraction of the cost of the salary for just one of these staff members while still having access to all of these roles individually to support your business. Additionally, you won’t need to worry about the hiring process or all of the overhead that comes with hiring new employees.

We can’t say what the right choice is for your business, and for some businesses it’s not an either-or situation. Sometimes it makes sense to hire one onsite staff member as a go to person while still outsourcing to provide better coverage and meet your long-term technology improvement goals.

We can’t speak for other providers but for Valley Techlogic we have plans available to cover a variety of technology setups, whether we’re offering a co-managed solution and working alongside an existing staff resource or whether we’re taking over the technology side of your business in it’s entirety so you can focus on everything else. Learn more today.

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This article was powered by Valley Techlogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://twitter.com/valleytechlogic.