Author: rory-admin

  • Microsoft 365 pricing changes are coming in 2022, and we have the details

    Microsoft 365 pricing changes are coming in 2022, and we have the details

    Microsoft has had a busy year in 2021. With the release of Windows 11 and it’s continued roll out to more and more eligible users, as well as the quieter release of Windows Server 2022 in August. It looks like they’re not slowing down in 2022.

    We’ve been notified as a Microsoft partner there will be price increases across the board for their powerful suite of office software, Microsoft 365 expected in March 2022.

    While it’s never fun to have an unexpected increase to your overall IT spend, we think Microsoft 365 is still well worth it even at the increased cost. There are also some items that will be rolled into the new subscription model that will absorb some of the price increase while increasing the usability of your Microsoft 365 subscription.

    First, here’s a chart we’ve created that you can save for your records that outlines the expected price increases. These prices may change between now and March but as of writing these are the prices that have been communicated to us by Microsoft directly. We also included the subscription models that are not going to be increased in March. We also want to note the consumer and educational models of Microsoft 365 will not be experiencing a price increase next year.

    Small Version of the Pricing Chart
    Click for the full size version.

    Now, we promised we’d talk about some of the items that are now going to be rolled into your Microsoft 365 subscription that previously had their own cost. One of those items is the ability to call in via Teams. Previously, calling in via Teams was $4 per line but as Microsoft moves to make Teams more accessible for businesses and users alike, they’re now including it in your normal subscription cost.

    This means if you have employees who are out and about during a company meeting, they can still easily call in and participate. It also opens up the opportunity to use Teams for your prospects and clients, even if they don’t currently have it installed. This year we even switched to Teams across the board ourselves and haven’t looked back. We’ve found the call quality and reliability to be phenomenal.

    Some security features will also be rolled into some of the earlier tiers of Microsoft 365 when they were previously featured à la carte. The security and compliance features found in your Microsoft 365 subscription really amount to pennies on the dollar when you consider how expensive it would be to establish the same security stack outside of Microsoft, and it would be less tailored for your own Microsoft use experience to boot.

    These security features include data loss prevention (DLP) for email and documents, as well as encryption for email (we all know email is one of the most common points of entry for bad actors). Microsoft Endpoint Manager has been a critical tool for all of the business’s that now find themselves managing a remote workforce.

    Overall, while a price increase was inevitable, we’re excited to see what new features will be rolled out in 2022 and beyond. If your office is not yet setup with a Microsoft 365 subscription, that’s one of the items we help our clients manage. If you’d like to learn how Valley Techlogic can help your business with Microsoft products and more, click here.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, adns, n IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • How much are you worth on the Dark Web?

    How much are you worth on the Dark Web?

    Not you specifically, but the data that makes up your online activities and private details? What about your various web accounts, for example did you know a hacked Netflix account with 12 months of service is worth $44 on the Dark Web as of 2021?

    We know the Dark Web is a nebulous concept and most of the people we talk to really don’t feel as though it has much to do with them. There’s even those that have resigned themselves to the fact their data is just “out there”, but take solace that in the flux of so many people who experience identify theft (1, 387, 615 reported cases in 2020) there’s just no way a hacker would ever reach them personally.

    If you’re a business owner this is of course, a crock of baloney. While there are many business owners in the US, their numbers pale in comparison to the vast swafts of people who don’t own a business and thereby don’t have valuable employee and financial data within their purview. The fact is by simply owning a business, you’re more vulnerable to being a target of identity theft.

    Business identity theft and consumer identity theft typically occur with the same goal in mind, financial gain for the bad actor. However, business identity theft carries a much larger trickle-down effect. It’s not only your own data that’s at risk, there’s also that of your employees and your business itself.

    Business size doesn’t affect the rate at which you’ll be targeted either, in fact during the COVID pandemic, business identity theft soared across the board.

    This all leads us back to what hackers hope to gain and what your financial data and other pertinent details and accounts are really worth on the dark web, we’ve created this chart with some notable items, but you can find the whole list for 2021 here:

    Click to grab the full size version.

    As the website above states, the quantity of these items found on the dark web also has grown considerably in the last year. It’s predicted cyber theft will cost the world $10.5 trillion annually by 2025. Cyber crime is more profitable than the global drug trade at this point in time.

    So instead of thinking “it won’t happen to me” you should begin considering what you will do when it does happen to you, or even better – what you can do to stop it.

    For instance, at Valley Techlogic we provide all of our customers with Dark Web Monitoring as a routine part of their services with us.

    Dark web monitoring won’t stop your details from being leaked but it will help you monitor and prevent further damage. If your credentials are made available to hackers and you’re aware of it, it’s a lot easier to change them ahead of any damage being done to your accounts and systems.

    You can also partner with an IT provider who has a cyber security stack that exceeds what you could procure on your own. This allows you to take advantage of a robust cyber security package without trying to manage and absorb the cost yourself, allowing you to protect your business and even save money.

    Finally, your provider can help you comply with a cybersecurity framework recommended by the US government, such as NIST or CMMC. This will offer you the best most comprehensive protection from business identity theft.

    Valley Techlogic can assist you with all of these recommended cybersecurity practices. Learn more by taking a quick 10 minute discovery call with one of our tech experts.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • 10 scary cybersecurity statistics business owners need to know

    10 scary cybersecurity statistics business owners need to know

    Halloween is approaching and we thought it would be appropriate to cover some bone chilling cybersecurity statistics business owners NEED to know to protect their business.

    Cybersecurity is something we all know we need to do more about but also don’t like to think about, however for business owners’ avoidance won’t make the threats any less real.

    Take a look at our web of cybersecurity statistics and read on to learn how they can make a mess for your business (and what you can do to fix it).

    Click to view the full size version.

    While these statistics are scary, we already suspect you’re thinking “it won’t happen to me”. The reasons business owners come to this conclusion are numerous but the top 3 we’ve encountered are.

    1. My business is too small.
    2. I’m not in a sector that’s targeted by hackers.
    3. Even if I was hacked, I don’t have anything they would want.

    That last one is a real headscratcher for us. What business operates without any financial data? What about your personal data and that of your employees? Your customers? That’s all valuable data on the dark web.

    The scariest statistic of all that wasn’t included in our chart is that 60% of businesses fail following a cybersecurity event.

    Preventing an attack is crucial for your business, remediating an attack after the fact is not a clear-cut solution. Usually not all of your data can be recovered, you can’t make up for the lost time spent dealing with the attack, and if it becomes public your reputation may never be what it once was.

    There are easy solutions you can put in place today that will reduce your risk dramatically.

    1. Educate your employees about phishing emails, this is one of the biggest sources of threat events.
    2. Ensure two-factor or multi-factor authentication is required on company systems and devices.
    3. Have a company wide password policy that includes not sharing your password with others and coming up with complex yet memorable passwords that can’t be brute forced by a would be attack.

    If it’s all overwhelming and you don’t know where to start, we don’t blame you. Navigating the complicated world of cybersecurity is really something that business owners should let a professional handle. If you’re in the Central Valley, Valley Techlogic can be your partner in security and more. Learn more today.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, adns, n IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • 5 Ways “Tribal Knowledge” Sabotages Your Cybersecurity Efforts

    5 Ways “Tribal Knowledge” Sabotages Your Cybersecurity Efforts

    Even if you’re unfamiliar with the phrase “tribal knowledge” you’ve still most likely participated in it. Tribal knowledge is anything in your workplace people just “know”. If you have a particular co-worker that gets upset if the AC is turned down below 75 so no one does, that’s tribal knowledge. If the snacks in the breakroom are first come first serve and no one can claim dibs, that’s also tribal knowledge.

    Tribal knowledge is anything in your workplace that is common knowledge and is not documented. If the rules are posted somewhere it goes from being tribal knowledge to policy, and when it comes to the technology in your business, it is much more secure to rely on policy than tribal knowledge.

    Having policies for your technology holds everyone in your organization accountable. No one can claim they didn’t know the rules if the rules are clearly outlined and defined. Having effective policies are also necessary for maintaining your compliancy with federal rules regarding cybersecurity and business and for meeting the requirements for things like cybersecurity insurance.

    Here are the five ways tribal knowledge typically sabotages your cybersecurity efforts:

    1. The rules are loosely applied. If somethings not policy, then it can be difficult to make sure everyone is on the same page. A new hire will not be aware of your rules from the start and others may feel the rule doesn’t apply to them because they haven’t been strictly told it does.
    2. The rules are up to interpretation. What you think something means and what someone else may interpret something meaning can be vastly different, especially when being communicated person to person where some of it is probably getting lost in translation.
    3. You have no documentation. If the guidelines for online safety in your business are communicated verbally, you have no documentation for how or when they’re being applied. If you have a ransomware attack and you go to your insurance company without documentation, you’ll most likely be turned down.
    4. You’re not keeping up with the times. If you have employees stuck on the way things “have always been done” instead of evolving policies to fit your workspace as it grows, you’re going run into a problem if you ever need to implement comprehensive cybersecurity changes in the future.
    5. You’re losing access to relevant data. Policies help you document your processes, and that documentation is data that could help your business grow. If a certain activity is not working or could be working better, the documentation you’re creating with comprehensive policies could help you find out sooner which will save your business time and money.

    In addition to these five tips, we’ve also created this PDF for four easy things to implement in your business (click to download).

    Four Policy Changes To Start With
    Click to download.

    These items will get you on the right track but if you feel like it’s time to get serious about cybersecurity, it’s best to leave it to the professionals. At Valley Techlogic, we have over 15 years in the cybersecurity space. We have a robust cybersecurity package that can be used standalone to leverage our cybersecurity stack if you already have an IT team in place or in conjunction with our IT service plans if you don’t currently have reliable assistance for your business’s technology. Schedule a consult today to learn more.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, adns, n IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • October is National CyberSecurity Awareness Month, Our Checklist Will Get You Started

    October is National CyberSecurity Awareness Month, Our Checklist Will Get You Started

    Every October the CyberSecurity & Infrastructure Security Agency (CISA) releases a list of resources and tips for National CyberSecurity Awareness Month – which is now in its 18th year.

    This year’s theme is “Do Your Part. #BeCyberSmart”. There has been an onslaught of news worthy ransomware attacks, DDoS attacks and data breaches (up 38% this year compared to last) in 2021 and there has never been a better time to address what the average person or business can do so they don’t end up as part of these statistics.

    We’ve created this checklist so you can see if you’re following the right path to keep your business safe from outside intruders.

    Click to download the online capable version.

    Cybersecurity requires ongoing maintenance to succeed. Following simple safety steps will help but it’s important not to disregard active threats to your business from the outside.

    Ongoing employee training is one way to combat those threats, cybersecurity training has evolved to include bite size doses of good advice for your employees that could make the difference between inadvertently falling for a phishing scam or attack attempt and reporting it to your IT team as they should. 95% of data breaches involve human error.

    It can also be important to have a team behind you making sure all of your company devices are maintained and updated, even if that outdated Windows 7 computer that sits in a corner is barely used it can still be a threat to your business. Older devices with outdated software can act as a gateway to allow bad actors into your business.

    More advanced maintenance such as enabling two-factor or multi-factor authentication on company accounts can be another important step to keeping threats out. If someone gets your password from another company’s data breach (which happens all the time) that phone pop up could prevent you from being hacked.

    Finally, having a comprehensive backup program for your businesses data is the final shield against cyber threats. We’re unique in that we offer not only active backups but archival backups as well. The archival backup is “Write once, Read many” which means you can look at the data as often as you like but it can’t be edited or deleted.

    A bad actor may find your unbacked up data, and they may gain access to your active backups, but that archival data is virtually bullet proof. For your important files, the ones that must not be deleted at any cost, having that backup there and ready if you need it is the peace of mind most of us would not want to be without (learn more about our backup program here).

    If this article has gotten you thinking about what you can do to improve your cybersecurity processes or even that you need to create a plan to get there, we’d love to help. Schedule a discovery call with us to learn more about how Valley Techlogic can help you be #CyberSmart.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, adns, n IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • Windows 11 is out, should you upgrade?

    Windows 11 is out, should you upgrade?

    Windows 11 officially came out on October 5th and maybe it just us or perhaps it’s been overshadowed by other tech news this week, but the release has seemed somewhat unceremonious so far.

    Perhaps that’s because it wasn’t released for everyone. In fact, it’s not available for most people.

    How will you know if your PC has the upgrade (which is free by the way) available? Well, there are some steps to take first.

    1. Make sure you’re on Windows 10, you can only receive the Windows 11 free upgrade if you’re already on Windows 10.
    2. Download the free Microsoft Health Check App to see if your device is supported.
    3. Perform a backup of any important files and documents. This is a big upgrade, so you want to make sure your prepared if anything problematic happens during it.
    4. Then head to Settings > Update & Security > Windows Update on your PC.
    5. If the update is available to you, you’ll see it in your update section and can perform the upgrade if you wish to but maybe read on first to see if that’s a good idea.

    For most of us though, the upgrades not available yet and that’s probably a good thing. It can take a bit of trial and error following a release, especially on the level a Microsoft operating system releases at, to get the kinks worked out. Many of the promised features are still not available yet and won’t be for several months.

    Also, for many people their PCs don’t have the required specifications for Windows 11. Especially concerning issues surrounding TPM and secure boot.

    There’s also no rush, Windows 10 will continue to receive mainstream support through October of 2025. Looking at all the features we understand why some are rushing to upgrade ASAP, but for businesses especially a calculated approach to performing this upgrade is a smart idea.

    We’ve talked about the system requirements surrounding making the upgrade to Windows 11 in the past. We’ve even turned the graphics we made for that article into a side-by-side chart you can print out.

    Though the global chip shortage is making it virtually impossible for the average person to easily make a new desktop or laptop purchase at the moment. Even as an IT provider, we’re feeling the pinch.

    If you’re a business owner in the Central Valley and need some advice on upgrading your office computers to Windows 11 (or even to Windows 10) or need help with hardware, we’re here for you. Schedule a discovery call today to learn more.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, adns, n IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • Yesterday, Facebook experienced their worst outage since 2008

    Yesterday, Facebook experienced their worst outage since 2008

    Yesterday if you were trying to login to Facebook, Instagram, WhatsApp or even Oculus VR you wouldn’t have had much luck. Facebook experienced their worst outage since 2008 (when a bug caused the site to be down for an entire day). They were down for just over 6 hours as a world that suddenly found themselves with more time on their hands speculated why.

    For a brief period, the domain Facebook.com was even for sale if you performed a search for the domain on a domain name search website.

    While many thought it could be an attack on their networks, such as what’s been happening in the VoIP sector lately, others speculated the outage was related to the fire Facebook has been under lately for their business practices.

    On Sunday, Facebook whistleblower Frances Haugen – a former Facebook project manager – went public on how Facebooks policies prioritize profits over their user’s wellbeing. She was the person responsible for the massive data dump that showed Facebook’s algorithms even optimize for hate speech. She noted these problems also exist at Google and Pinterest, other companies she’s performed similar duties for, but that the problem is much worst at Facebook.

    Mark Zuckerberg Meme
    There have been no shortage of memes taking shots at Facebook founder Mark Zuckerberg following the outage.

    Hearings begin this week analyzing the whistleblower findings, particularly as they relate to children on these sites. Amid the controversy Facebook has shelved plans for an Instagram Kids app, though Facebook claims the delay is so they can better analyze the needs of children and parents before moving forward with the app.

    The main crux of the case has to do with both the deluge of data and how major players such as Facebook (and likely beyond) serve that data to their users. It’s a tricky situation because you don’t want to stifle free speech but promoting hate speech and negative imagery, especially to vulnerable audiences such as children, is also wrong.

    There is so much more to the case then we can get to here but suffice to say hearings such as these play an important role in how we as a society consume and regulate data.

    Back to the topic at hand though, after being down for 6 hours Facebook finally emerged although they did so with little in the way of answers as to why their domains were down to the first place. They’ve issued an apology for the outage but beyond that silence.

    Experts who have weighed in speculate the issue had to do with Facebooks DNS (Domain Name System), and anonymous comments that have surfaced from employees said they don’t think the downtime was caused by an attack.

    Some reports have even said during the outage functions inside Facebook offices ground to a halt, with some employees being unable to even use their keycards which could have also contributed to the lengthy delay in fixing the problem.

    Outages such as these should cause even smaller businesses to take a hard look at their technology practices. If Facebook, with the resources they have available, can be brought to a standstill for hours over potentially a small issue such as DNS how would your business fare when faced with a similar issue?

    Downtime adds up, but it doesn’t have to. Having a partner in technology like Valley Techlogic is the number one way your business can avoid the hassle, expense, and embarrassment of lengthy downtime. Find out more today.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, adns, n IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • Massive DDoS Attacks Cripple VoIP Services

    Massive DDoS Attacks Cripple VoIP Services

    If you use VoIP in your business, you may have been affected by service outages so far this week.

    That’s because Bandwidth.com, a major hosting provider for VoIP services such as Accent, Ring Central, Twilio and more has been under assault by a major distributed denial of service (DDoS) attack. While they’re working tirelessly to reroute call streams, as of Tuesday outages were still occurring nationwide.

    Distributed Denial of Service (DDoS) attacks are not a new occurrence in the VoIP world, hackers regularly target VoIP services in an effort to gain a ransom to make the attacks stop. Canadian VoIP provider, VoIP.ms, has been under siege since last week by a DDoS attack being performed by the hacking group REvil.

    REvil, a Russian linked ransomware gang, was also responsible for the attacks on Kaseya that made major news in July. They are demanding $4.5 million from VoIP.ms to end the attacks but so far VoIP.ms is holding firm and not giving in to the demands.

    You may be wondering what happens during a Distributed Denial of Service (DDoS) attack or even what a DDoS attack is. During a DDoS attack hackers flood the target networks with service requests, bogging down the systems until they either slow to a crawl or go offline completely due to the overload.

    To put some context behind it, Cloudflare a cybersecurity oriented service provider that helps websites mitigate DDoS attacks were themselves hit by a DDoS attack last month that served their website 17.2 million requests per second. The real target of the DDoS attack, a financial customer of Cloudflare, was served 330 million attack requests in seconds. Most websites and online servers cannot bear the brunt of that many requests instantaneously.

    VoIP providers are an easy target for ransomware, cutting off communications to the outside world for those who are affected is a tangible problem that creates a heightened sense of urgency. The same urgency cannot be replicated from your business’s website being down for a while, though the loss of revenue that may occur from that should not be overlooked. For some business’s that loss can equal as high as $250,000 hourly.

    You may be thinking, I can’t have my phones go down I’ll just switch back to a landline provider even if the cost is higher and it would lack many of the features acquired with VoIP. I’m sorry to say It would do you no good.

    Nothing is truly cut off from the web these days, even your typical landline phone utilizes a web-based connection somewhere down the line. POTS aka Plain Old Telephone Service which performed phone services over copper wires is going the way of the dodo in most places.

    The FCC even called for a mandatory termination of POTS lines In 2014. As of 2018 only 5% of the country was landline only.

    To sum it up, avoiding the internet when it comes to making phone calls is no longer a possibility. With that said we understand that having your phone lines down is disruptive and unnerving. We’ve created this checklist with steps to take if you find your phone service down.

    If you don’t have a service provider to reach out to in the event of a service outage, we can help. We are proud of our VoIP service solutions and the reliable uptime we maintain for our clients. You can learn more about our VoIP services here. We even have a promotion for new customers. ?

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • The global chip shortage timeline of events, and when it could end

    The global chip shortage timeline of events, and when it could end

    The global chip shortage is still raging on and it’s effecting more business sectors than you might expect. As a technology provider we’re certainly feeling the pinch when it comes to ordering hardware for our clients. The delays have challenged us to get creative with our clients and we’re coming up with interim solutions until hardware makes it in.

    Some vendors are certainly meeting the needs for computer hardware better than others, so that buffet of choice you may be used to is a thing of the past – at least for the moment. We’re thankful for our channel connections as they give us an edge when ordering that the ordinary consumer may not have.

    We’re not the only ones feeling the pinch though, car manufacturers, appliances, even children’s toys. Consumers are being told they should consider purchasing their children’s wish list items earlier this year, if you wait those electric wish list items may be long gone before December. We’ve even seen it suggested that you may want to consider “dumb” toys such as those made of wood that are unaffected by the chip shortage. Lincoln logs anyone?

    Here is a simple timeline of events for the chip shortages, which started long before the pandemic in 2018.

    Global Chip Shortage Timeline
    Click to Download the Full Size Version

    As you can see the chip shortages definitely didn’t start with the pandemic, but it did exacerbate the existing problems greatly. Shortages in components, shortages in labor, shipping delays are all contributing to worldwide pains that have even led to products exceeding their MSRP.

    The graphic card market sums up the problem succinctly, with scalpers taking advantage of the low stock to sell cards for hundreds of dollars outside of their MSRP.

    No one can say for sure when the chip shortages will end, but major players such as Intel and chip-making behemoth TSMC are all looking to bring manufacturing state side to help. This would at least cut down on shipping times and if future global trade issues were to occur the US electronic manufacturers would be much better prepared for it.

    These are not permanent fixes though as component shortages are an ever-growing issue that needs to be addressed. We don’t know what a long-term solution will look like but more investments into infrastructure could easy the burden in the short term.

    For more information on the time line of events for the global chip shortage we suggesting reading this article which goes into more details about the timeline of events since 2018 and other global factors that have occurred.

    If you’re having difficult sourcing hardware for your business, Valley Techlogic can help. We have channel connections that allow us priority buying for our clients and should you be interested in partnering with us we can extend those benefits to your business. Reach out today to learn more.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.

  • Looking for a new IT provider? Here’s a checklist to start with

    Looking for a new IT provider? Here’s a checklist to start with

    As an IT provider ourselves we have some thoughts – okay a lot of thoughts – on what makes a good one.

    It’s an unfortunate fact that many of our clients came to us after being failed, sometimes catastrophically, by their previous provider. While we service a large portion of the Central California area, we know many readers fall outside this region and we thought it would be helpful to provide a printable and online capable checklist for the top 9 things to look for in an IT provider.

    The items found on this checklist are simple enough you could even have it handy while you interview new provider options. If the answers to any of these questions are a “no” or even hesitancy, we suggest you continue looking. Items like security, disaster recovery and responsiveness to requests are hard stops when it comes to choosing a provider that will best support your business.

    If your old IT service provider left you in the lurch during a disaster, why would you risk choosing a new provider that can’t guarantee that the same thing won’t happen again?

    You also want to make sure they believe in proactive maintenance. When choosing a new provider and paying for their services the last thing you want to have happen is that you’re still the person responsible for maintaining your own IT. Paying their bill every month while still slogging through updates on workstations yourself would just be salt in the wound. We think this should be an included part of any full coverage service plan.

    Speaking of full coverage plans, at Valley Techlogic we believe in unified billing. This means when you choose us all of your IT services are contained under our one billing umbrella. We manage their IT subscriptions, their VoIP plans – everything is designed to be as hassle free as possible. While not all providers operate the same as we do in this regard, we (and our clients) think of it as a positive feature.

    Migrating from your previous provider can also be an intimidating time for any business owner, this person or business had access to all of your sensitive systems and if things ended on a sour note, you may be feeling unsure whether your data and systems are safe.

    We wrote a comprehensive guide on what to do when your IT guy (or IT provider) suddenly quits, you can find it here. The topics are applicable whether they quit or were fired by you. It’s our suggestion you don’t try to manage this on your own, locking down access and recovering credentials is really best left to the professionals.

    If your business is located in Central California (Sacramento, Stockton, Modesto, Fresno, Merced and everywhere in between) and you’re looking for a new IT service provider, Valley Techlogic meets all of the criteria found in the above checklist and more. Reach out today to learn more.

    Looking for more to read? We suggest these other articles from our site.

    This article was powered by Valley TechLogic, an IT service provider in Atwater, CA. You can find more information at https://www.valleytechlogic.com/ or on Facebook at https://www.facebook.com/valleytechlogic/ . Follow us on Twitter at https://x.com/valleytechlogic.